Beginning January 1, 2024, changes to SJW rates have been implemented.

For 2024, the average customer using 11 CCF will see a total bill increase of $4.719 (or 4.14%) per month or $0.157 per day. Learn more here.

In partnership with Invoice Cloud, you can now enjoy the convenience of 24/7 online bill pay with credit card, Venmo, Apple Pay, PayPal and Google Pay options.

If you're already an auto-pay customer, no further action is necessary. To register for an account, simply click Pay Your Bill to get set up in the new customer portal.

Starting in May 2024, SJW is planning a multi-year construction project to build two new tanks, providing 16 million gallons of potable water storage to our customers. This reservoir replacement project is scheduled to be completed in September 2027.

Learn more here.

As of March 1, shutoffs are resuming for customers who have not paid their bills for over 90 days. We have not shut off water for over 4 years. This is something we need to do to support our business and continue providing reliable service to all of our customers. 

Our goal is to help customers avoid water shutoffs. Learn more here.

SJW knows that COVID impacted our customers’ ability to pay their bills. In order to help, SJW has applied for arrearage assistance from the State Water Board. This funding may be applied to customer debt accrued from June 15, 2021 through December 31, 2022. We will be providing more information throughout the process. Please head here for further details.

On July 10, 2023, Governor Newsom signed a budget trailer bill expanding the Arrearages Program to provide relief to community water systems for unpaid bills related to the pandemic. 

This new Extended Water and Wastewater Arrearage Payment Program extends the COVID Relief Period to December 31, 2022.  This program has $600 million in federal funding.